Data Privacy Policy
We value your privacy at Calm Canvas Space
Data We Gather
When you reach out to us for corporate flower arrangements or gift services, we collect information you willingly provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically gathers certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to enhance our website performance and understand how clients find our services.
How We Utilize Your Data
We use your personal information primarily to fulfill flower orders and deliver excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
Calm Canvas Space respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat your personal data security with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This involves safe data storage, encrypted transmissions, and restricted access to personal information within our company.
Secure Storage
Your personal data is kept in protected systems with access restrictions and ongoing security monitoring.
Encryption
Confidential data transfers are encrypted to safeguard information as it moves between your browser and our services.
Limited Access
Access to customer data is limited to staff who require it to deliver services.
Although we employ robust security measures, no online transmission method is entirely secure. We continually update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights concerning your personal data. Under applicable laws, you may be entitled to view, rectify, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by data type and purpose.
Typical Retention Periods:
- Customer contact and order records: approximately two years after the last interaction
- Payment records: around six years for tax and accounting requirements
- Website analytics data: about two years and two months for service improvement
- Marketing communication preferences: until you opt out or there is a prolonged period of inactivity (roughly two years)
Cookies and Website Tracking
Our site employs cookies and similar technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in recalling your preferences and evaluating site performance.
You can manage cookie settings via your browser's preferences. Note that turning off certain cookies may impact how the site works. For more details about our cookie practices, consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only Calm Canvas Space and our site. We are not responsible for the privacy practices of external websites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect shifts in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We encourage you to review this policy from time to time to stay informed about how we protect your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Calm Canvas Space Privacy Team
12 Tulip Terrace, London
London, United Kingdom SW1A 2AA
Email: [email protected]
Phone: +44 20 7946 0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within about one week.